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CVLT NATION BIZARRE SHIPPING POLICIES
These shipping policies apply to all CVLT Nation Bizarre Vendors, with the exception of CVLT Nation merchandise (see below).
ORDERING FROM THE CVLT NATION BIZARRE:
The CVLT Nation Bizarre is a marketplace where sellers from around the world offer their product in one checkout system. This means that you are able to place one order, with one checkout, containing orders from multiple sellers. Our vendors all agree to comply with our shipping and handling policies below.
HANDLING TIME (Ready-made Goods):
All our vendors will ship within 5 business days of receiving your order. Business days are Monday through Friday.
HANDLING TIME (Custom or Made to Order Goods):
Custom or Made to Order goods will have a handling and shipping time specified in the individual product descriptions. The 5 business day rule is not applicable for these types of orders.
Our vendor goods ship from the individual sellers, so they will ship by the vendors' local method of choice. Each vendor will submit separate tracking information for their shipments (if applicable).
Each seller is responsible for their own returns and exchanges policy. If you have a question about a particular seller's policy, please email the seller directly using the info on their Community page.
CVLT NATION SHIPPING POLICIES (only applies to orders of CVLT Nation merchandise):
We ship within 2 business days of receiving your order.
SHIPPING METHODS (US-based Goods):
We offer the following USPS methods for DOMESTIC shipping:
FIRST CLASS - for orders under 13 oz. Takes 2 to 4 business days from the time of shipping.
PRIORITY MAIL - for orders over 13 oz. Takes 2 to 4 business days from the time of shipping.
PRIORITY EXPRESS MAIL - for all orders. Takes 1 to 2 business days from the time of shipping.
We offer the following USPS methods for INTERNATIONAL shipping:
PRIORITY MAIL INNOVATIONS - for orders under 4 lbs. Takes 4 - 6 weeks from the time of shipping. Does not come with tracking number, only comes with Customs number to track entry/exit of customs.
PRIORITY MAIL INTERNATIONAL - for orders over 4 lbs or for faster shipping of orders less than 4 lbs. Takes 6 to 10 business days from the time of shipping. Comes with tracking number.
PRIORITY EXPRESS MAIL INTERNATIONAL - for all orders. Takes 2 to 4 business days from the time of shipping. Comes with tracking number.
SHIPPING METHODS (Canada-based Goods):
We ship via Canada Post Light packet (US and International) and Canada Post regular parcel (Domestic). Shipments take between 5-8 business days to arrive not including customs delays.
TRACKING YOUR SHIPMENT:
All domestic shipping comes with a tracking number that will be automatically emailed to you once it has shipped. For international orders, only those methods mentioned above some with tracking, otherwise your customs number will be emailed to you. All orders can be tracked on USPS.com or CanadaPost.ca.
We accept returns and exchanges of items within 14 days of delivery. We will charge a $2.95 handling fee for all exchanges. You must email us regarding your return/exchange within 2 days of delivery to arrange the return. All return postage must be paid by the buyer, and we will pay the postage for the exchange. We offer either an exchange for a product of equal value, or store credit upon receipt of the item. If the item is defective, please send us a photo and we will refund you in full upon receipt of the item.
If you have any questions about your order, don't hesitate to contact us at firstname.lastname@example.org. We will try to answer your email as promptly as possible.